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Contact Home James

Home James are here 24 hours a day 7 days a week to provide you with uncompromising bespoke customer service. Get in touch with the HJ friendly team today and feel confident and at ease with booking your next luxury travel.

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Frequently asked questions

What chauffeur vehicles does HJ have?

We have different vehicles to suit different travel needs & party sizes. We have a range of saloon luxury vehicles, including a brand new BMW 7 Series Hybrid. We also have Mercedes E class's and S Class's for saloon travel needs, seating up to 4 guests. For larger groups we have a Mercedes V Class MPV, which offers a great balance between luxury and higher party travel sizes. We also have a fleet of Mercedes Sprinter luxury vans, providing camera crews, bands, and production companies, both logistic management of kit and equipment, whilst not comprising luxury travel for the actors, musicians, camera man and alike. The newest member of our fleet is the BMW Hybrid, our first hybrid car as we are always looking for ways to reduce our carbon footprint.

See all our vehicles in more detail on the Fleet page.

How many passengers do you carry?

The Mercedes V Class's are licensed to convey six passengers in comfort, with lots of luxurious legroom and different seating configurations. Whether you'd like to all ride forward facing, or facing one another.
The Mercedes S Class, E Class and BMW are licensed for four passengers, however due to the seating layout we would suggest no more than three passengers for ultimate comfort.
Our Sprinter Van can sit 5 passengers comfortably, with 3 in the rear and 2 upfront if necessary.

Is Home James licensed?

All Home James chauffeurs hold a Licensed Chauffeur's Badge, which involves a secondary driving test and a full CRB check. Your safety is paramount and we pride ourselves on our reputable history.

How much do you charge?

Each booking cost is based on distance, time taken and booking type. Feel free to drop us an email or call where we can discuss your journey and give you our best price and best options to get you from A to B safely and on time (if not earlier).
Top tip: Our existing clients always benefit from the best rates by booking in advance. If you'd like to book, please don't hesitate and get in touch.

Do fares include parking and tolls?

Parking and tolls are not included, they will be added to your final invoice but are kept to a minimum. Where we can, we will try to avoid toll roads and use our GPS for the most efficient way to your destination. If this is a toll road, this is when it is only completely necessary to getting you to your destination safely and on time.

I’m bringing a baby, do you provide baby/child seats?

Yes, we have baby and child seats available. Please request them when making your booking with us, so we can ensure we have fitted these for you, before we collect you. This takes the stress out of your journey, making it as hassle free as possible and knowing your baby/child is safe in our vehicle, is our number one priority. And of course, this is done at no extra charge.

How may I pay?

We accept all major credit/debit cards, however to be transparent with credit cards, a surcharge of 3.4% +20p will be levied to cover the costs of credit card processing. If you do have any questions regarding payment, feel free to contact us and we'll be more than happy to discuss this in more detail.

What is your cancellation policy?

For cancellations over 24 hours of scheduled collection date / time – No Charge.For cancellations within 24 hours of scheduled collection date / time, we will invoice 100% charge of agreed fee.
If you cannot locate your chauffeur and you seek an alternative method of transport without first contacting Home James Hire Class Travel to try and resolve the situation, you will be charged the tariff rate based agreed.

How will we meet the chauffeur at the airport?

After you clear customs, look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you a text message just before your flight lands, if you have provided a mobile contact number. If for some reason you can’t find us, please contact us or the chauffeurs mobile number, that will be on your booking confirmation. Please do not leave the terminal and go outside before you find us. It's most likely we are there, we always make sure we're early, ready to collect you and help you with your luggage, back to the vehicle.

If my flight arrives early, will my chauffeur be there?

Yes definitely! We monitor all flights, leaving ample time between journeys for each customer just in case the inevitable happens and flights are early or delayed. We always do our best to arrive early.

What happens if my flight is delayed?

We will monitor your flight and arrive half an hour after the plane has landed, to save on any waiting time that will incur. If for any reason you are then delayed further, hold ups at customs etc, please let us know and we can ensure to save on waiting time for you. The more advance warning you give us, the better. The best thing to do is, whenever you know anything, let us know too. But we know it can't be helped and will always be there, whenever your flight arrives.

We are getting married and I would love to Book Home James for my wedding car.

Firstly Congratulations! Secondly, we would be honoured to be a part of your special day. We always advise booking in advance with as much detail as you can give. We can have many vehicles on offer and most bride and grooms require 1 or 2 cars for the day, so booking in advance is always recommended. We also offer several added touches to make your day extra special. Down the your choice of coloured ribbons and complimentary bubbles to toast to the happy couple.

Are wedding cars limited in the amount of trips they make for the wedding party?

Our wedding cars are booked on a time basis and are available to you throughout the duration of your wedding and are available for photos or anything else we can help you with during that time, including multiple journeys for other wedding guests. Booking in advance is a great way to ensure you receive your choice of car for your special day.

Can I access the internet in my car via WiFi?

Yes! We know how much WiFi s important to our customers, with business work or just catching up in your downtime. All are cars have complimentary WiFi for all customers to use, whenever they need it.

Will my car be clean?

Of course! We pride ourselves on all vehicles being washed daily and are regularly valeted. All vehicles are thoroughly cleaned before and after every new passenger, ensuring all surfaces are fully sanitised.

Will bottled water be available in the car?

Absolutely. We actually provide several different refreshments, provided free of charge to our clients, for you to enjoy. You'll be spoilt for choice.

How can I book?

It's simple, you can contact us via email or call us. There will always be a friendly voice on the other end, ready to help.

Can’t find the answer? Get in touch
Contact Home James

We would love to hear from you

Home James are here 24 hours a day 7 days a week to provide you with uncompromising bespoke customer service. Get in touch with the HJ friendly team today and feel confident and at ease with booking your next luxury travel.

We are happy to answer any questions you may have & of course provide you with a quotation. Just simply send us a message using the quotation form below and we will endeavour to respond promptly to your request.

Thank you! We aim to get back to quotes within 24 hours.

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Landline : 01275 475217

Mobile : 07790343271

Email :

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What our customers have to say about us

The whole experience of using 'Home James' is one of quietly understated efficiency and luxury, without carrying a ridiculous price tag.

J. H. Beacham
Abacus Bristol

"Hire class travel have been providing transport services to my organization and my own family for several years now. Over that time I have found them to be unfailingly professional, prompt and always reassuringly reliable.

Adam Tavener
Clifton Asset Management Plc

"I have used Geoff Hill of Home James for a number of years. I find the service to be of a different class to the rest of the companies we have used in the past. Attention to detail is remarkable without carrying a huge price tag."

Dr. M. Mehra
Transform Medical

We hired 2 cars for our wedding recently .excellent service from both drivers. Very well presented drivers and cars. Both very polite, courteous and patient .my wife was extremely grateful for the ice cold air con on the boiling heat. Thank you all and would definitely recommend 👌

Dale Gould
Google Review

Friendly, punctual, and professional service. Even bought us milk and bread for a 2am home delivery from the airport

Michelle Sames
Google Review

We had to cancel last minute because of Covid-19. No issues, perfectly polite despite loss of business. Fair play to them. Having used them before, will be sure to use them again.

David Atkinson
Google Review

An impeccable service with high class vehicle with a very helpful and friendly driver. Could not ask for more.

P Jones
Google Review

Excellent service from Home James Hire yesterday. made our special day that little less stressful. Vehicle was spotlessly clean & very punctual & as always our driver was very professional & Curtious. a brilliant company whom I would thoroughly recommend to all. Thanks again to Geoff & his brilliant team to adding to our special day.

Andy Bray
Facebook Review

Excellent service, very punctual, comfortable cars with bottled water, newspapers and very competent ,safe and friendly drivers.

Anne Pepper
Facebook Review

Home James provide a faultless service every time. Their confident professional chauffeurs make you feel safe and relaxed from the moment they arrive. It's a pleasure to be able to recommend such a great service.

Tom Greatorex
Facebook Review

Fantastic service from Home James again. On time on both pickups, professional drivers and smooth journeys. I would highly recommend this service. Sarah

Sarah Wring-Nash
Facebook Review

Never fails to come up trumps. So good to know that when you book Home James all your travel plans will go like clockwork. Thanks for Sunday.....just perfect.

Carol Wring
Facebook Review

Highly recommend!! Used for my wedding day on Saturday 1st October. My bridesmaids and my mum went in a Mercedes viano and myself and my Dad in a jaguar. The cars had navy blue ribbon which matched my colour theme of my wedding and the cars were gleaming!! Will 100% recommend and definatly use again in the future.

Sam Putnam
Facebook Review

Once again excellent service from home James thanks Geoff, Craig and Andy for making our holiday special xx

Carny Marchant
Facebook Review

Nothing better than arriving back on terra firma after a long haul flight to be greeted by Home James Hire Class Travel and having your 'heavy' bags taken care of together with newspapers, refreshments and the all important sweets to deal with the sugar low - thank you Geoff a perfect end to a Wonderful holiday.

Sharon Hartrey Prev Pool
Facebook Review

Absolutely brilliant in every way, also unbelievable value for money, we were treated like royalty, I always recommend you guys. Thankyou so much Adam + sara

Adam Mitchell
Facebook Review

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